Privacy
This service is operated for NTSELAT by Referenceline Ltd.
Data protection registration
Referenceline Ltd is a limited company No. 3341732 registered in England at 3 Huron Drive, Liphook, GU30 7TY. We are committed to protecting the privacy of individuals, including consumers, customers and employees. We are registered with the Data Protection Registrar: Z7698138.
We do not sell, trade or rent personal information such as individuals' name, address, telephone number and e-mail address. If you have any concerns, please email our Data Protection Officer
Cookies
Like most websites, by using our site(s) you agree that we may use cookies and other similar technologies to provide our services to you. You can find helpful information on the Information Commissioners website
We may use the following types of cookie:
- Functionality: to allow you to navigate the site and use our features
- Analytics: to understand how you use our site(s), and to improve our services.
- Customer preference: to remember your preferences and help make your experience as simple and personal as possible
- Third parties: to allow you to interact with third party services such as LinkedIn, Facebook, Twitter and Instagram
If you want to delete any cookies, the help section in your browser should provide instructions on how to do so on your computer, but some functions on our site(s) may be affected or not work at all.
Data Controller / Processor
General
This policy applies to users of our website(s) and it explains how we use your personal data and your related rights. We may change this policy from time to time and if we make significant changes, we will make that clear on our websites, so that you are able to review the changes before you continue to use our services.
Business Contact Details
The publication of contact details including trading names, postal addresses, email addresses and phone numbers is essential to the function of our directory services. Where appropriate, businesses should use contact details that are separate from the personal data of individuals:
- Email addresses: We hide email addresses from public view, so that they cannot be copied, resold or otherwise misused. Instead, we provide a form to relay messages without disclosing the email address to the sender. We nevertheless recommend the use of generic, rather than personal, email addresses (eg sales@example.com rather than john.smith@example.com)
- Phone numbers: We display phone numbers and - particularly with the increasing use of mobile phones - recommend the use of a separate business, rather than personal, number for this purpose.
- Addresses: In some limited cases for confidentiality reasons (such as security or counselling services) this may include the use of PO boxes rather than the full postal address.
Where, as a business or Data Controller, you provide us with data for publication which may be linked to an individual you acknowledge that you have waived your right to choose other more anonymous contact details and that it is your intention for these details to be promoted as the contact details for that business.
Where a business provides us with the contact details of individuals that are not for publication (including for billing or account administration), their personal data will be governed by this privacy policy.
Please contact support@referenceline.com to request any change to business contact details.
When we act as Data Processor
When a business or body gives us your personal details as a customer and asks us to contact you by email, by post or by phone, then we are acting as data processor for them. We will not publish your name or personal details or use them for any other purpose unless you otherwise agree.
When a business or body gives us data that may be linked to an individual as part of the information required to operate our websites or services (eg john.smith@example.com rather than sales@example.com) then we are acting as data processor for them. If you are adversely affected by this, you should contact the data controller and we recommend that you should provide generic, rather than personal, contact details wherever possible. You may also contact support@referenceline.com to advise us of your concerns.
In either case, the business or body is the data controller and you should contact them with any questions relating to privacy.
When we act as Data Controller
When you use our website(s), then we act as data controller in relation to your personal data and any other information you provide. We automatically collect personal data using cookies and your IP address. Please direct any questions to us at support@referenceline.com
The personal data we collect
We collect your IP address, the web site from which you visit us, the web pages you visit and the date and length of your visit. We do not collect special category data such as racial or ethnic origin, political opinions, health conditions. Read the ICO guide to special category data
Why we collect your personal data
To generate anonymous trends and analysis – for example by location. These statistics are not personal data as they are anonymised and you will not be identifiable from them; to assist in the verification of genuine transactions, the resolution of disputes, the prevention of fraud and to bring or defend legal claims; to help us manage and secure our websites, including an understanding of how visitors use our websites.
Legal basis for the processing
When we act as data controller, the information is necessary for our legitimate interests which include:
- Researching and analysing consumer and industry trends
- Encouraging conciliation, enabling dispute resolution and supporting legal claims
- Securing, managing and improving our websites
When we act as data processor, we treat personal information with the same care, but the responsibility for the legal basis lies with the data controller. When we process your personal data on the basis of your consent, you may withdraw your consent by following the unsubscribe link in our emails or by contacting support@referenceline.com
How long we keep your personal data
Unless you agree otherwise:
We keep your name, email address and phone number for 10 years. This allows us to contact you during that period. Some issues can take several years to emerge.
We keep the anonymized demographic data indefinitely. This allows us to compile anonymous statistics including customer ages, gender and experience as well as customer loyalty by industry or area.
We may keep personal data for longer in some cases, including where there is a statutory, regulatory or other legal need to do so.
Where personal data is included within the information provided to us under contract with another data controller, we do not keep that personal data when the contract expires unless the business registers directly with us and authorises us to act as a data controller.
Where more than one retention period applies to the same personal data, the longest period will apply.
Where we obtain your personal data
We obtain your personal data from businesses, as their data processor and from you, as data controller, when you submit information to our websites, communicate with us, or otherwise provide personal data to us; from your accounts on other websites, including Facebook or Twitter, when you give us permission to do so and automatically when you use our website, using cookies or similar technologies.
How we share your personal data
We may share your data with relevant professional bodies, trading standards, regulators, ADR providers, fraud protection agencies, insurers, legal advisors or other third parties to help monitor standards, prevent fraud and other risks and assist when disputes arise.
We share your data with our employees by providing secure access only as necessary for them to carry out their duties.
When we share your personal data with our service providers including website hosting or other businesses within our group, we require them to sign contracts which include the obligation to handle your personal data consistently with this privacy policy.
We share your personal data with regulators, government authorities or the police, as required by law or in response to their reasonable requests.
We may share your personal data in connection with any re-organisation, merger or acquisition of part or all of our business.
We share your data where you have agreed or asked us to do so.
We don't disclose information about individuals in the normal course of business, but there may be circumstances when we, at our discretion, believe it is appropriate to do so. For example: when we believe that the law requires it or to identify, contact or bring legal action against someone who may be breaking our rules or injuring Referenceline's rights or property.
