DEMO SERVICE - UNDER DEVELOPMENT
Some agents are registered at providers with different information (e.g. Legal name vs Trading name) or different addresses. This can give rise to 2 entries for the same business. If you can't see an expected registration for any particular agent, please contact the agent or provider directly. This directory is not an endorsement or recommendation of the service offered by any agent. Searches are limited to 100 results, to prevent unauthorised use. Trading Standards and other authorised users may contact us for wider access.
Category / Provider | Status | Update | |
---|---|---|---|
Dispute Resolution (Redress) | |||
. Redress schemes can help resolve complaints which customers and property agents have not been able to resolve between themselves. | |||
The Property Ombudsman | Live | Daily | |
The Property Redress Scheme | Live | Daily | |
Client Money Protection | |||
. Client Money Protection Schemes make sure that landlords and tenants are compensated if the agent can't repay their money, for example if the agent goes into administration. https://www.gov.uk/client-money-protection-scheme-property-agents | |||
Client Money Protect
. | Live | Daily | |
RICS
. | Live | Daily | |
Property Mark
. | Weekly manual submissions | Weekly | |
SafeAgent
. | Live | Daily | |
UKALA
. | Weekly manual submissions | Weekly | |
Money Shield
. | Weekly manual submissions | Weekly | |
Tenancy Deposit Protection | |||
.
Landlords must put client deposits in a government-approved tenancy deposit scheme (TDP) for homes rented on an assured shorthold tenancy that started after 6 April 2007. Tenants must not rely on the fact that a business *usually* uses a particular scheme, but must be shown written evidence of the correct registration of each individual deposit. | |||
Deposit Protection Service | Excluded at this stage | ||
MyDeposits | Excluded at this stage | ||
Tenancy Deposit Scheme | Excluded at this stage | ||
Anti Money Laundering | |||
. Money laundering means exchanging money or assets that were obtained criminally for money or other assets that are ‘clean’. The clean money or assets do not have an obvious link with any criminal activity. Money laundering also includes money that’s used to fund terrorism, however it’s obtained. Property Agents must register with HMRC's Supervised Business Register, subject to certain exceptions. https://www.gov.uk/guidance/registration-guide-for-estate-agency-businesses | |||
Supervised Business Register HMRC | Not yet available from HMRC | ||
It's complicated!
Agents only have to register for those protections which relate to the type of service that they provide (e.g. sales or lettings or both) and some exclusions apply (eg HMRC registration isn't needed where lettings are less than 10,000 euros per property per month). We therefore propose to include a "not applicable" flag to make it easier to see where an agent is fully compliant despite showing fewer than 4 registrations.
Up to date?
Providers may update their data as often as they wish and preferably no less than daily/overnight. The entry for each agent shows the date and time when it was last updated by the scheme provider, but this may sometimes be subject to delays for technical or other reasons. If in doubt, please confirm an agent's current membership directly with the provider, using the links on their business page within this site.
The National Trading Standards Estate & Letting Agency Team is a collective brand for Powys County Council and Bristol City Council. See https://www.nationaltradingstandards.uk/work-areas/estate-agency-team/
This directory
The team has arranged for the publication of this directory of Property Agents registered for Dispute Resolution (Redress) and Client Money Protection
The data in this directory is provided by the organisations listed and can be updated by them as frequently as required - preferably daily. The date and time of the most recent verification for each business is displayed beside the entry for that business. It is important to note that changes in registration status of individual businesses will occur between these updates and any questions or formal checks of current registration should be addressed to the relevant organisation by following the links on the page for each agent.
No representations
This is a publicly available register, but the team is not responsible for, nor does it endorse or make any representations regarding any use made of the data on the register by third parties.
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