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      The National Trading Standards Estate & Letting Agency Team is responsible for the regulation of estate agency work in the UK, and for lettings agency work in England, see the Guidance tab above.  Agents must register for up to 4 different levels of consumer protection, depending on the services they offer, choosing from 12 approved providers, listed below.

      This directory is under construction* and will combine the information provided by these organisations into a single source, to help consumers and enforcement bodies:

      Some agents are registered at providers with different information (e.g. Legal name vs Trading name) or different addresses.  This can give rise to 2 entries for the same business.  If you can't see an expected registration for any particular agent, please contact the agent or provider directly.

      This directory is not an endorsement or recommendation of the service offered by any agent.  Searches are limited to 100 results, to prevent unauthorised use. Trading Standards and other authorised users may contact us for wider access. 


      Category / ProviderStatusUpdate
       Dispute Resolution (Redress)
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      Redress schemes can help resolve complaints which customers and property agents have not been able to resolve between themselves.

      https://www.gov.uk/redress-scheme-estate-agencies

       
          The Property OmbudsmanLiveDaily
          The Property Redress SchemeLiveDaily
       
       Client Money Protection
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      Client Money Protection Schemes make sure that landlords and tenants are compensated if the agent can't repay their money, for example if the agent goes into administration.
      https://www.gov.uk/client-money-protection-scheme-property-agents
       
          Client Money ProtectLive

      Daily

          Money ShieldPending
          Property MarkPending
          RICS Test data24 June
          SafeAgentInitial List24 June
          UKALAInitial List13 July
       
       Tenancy Deposit Protection
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      Landlords must put client deposits in a government-approved tenancy deposit scheme (TDP) for homes rented on an assured shorthold tenancy that started after 6 April 2007.  Tenants must not rely on the fact that a business *usually* uses a particular scheme, but must be shown written evidence of the correct registration of each individual deposit.

      https://www.gov.uk/tenancy-deposit-protection

       
          Deposit Protection Service

          MyDeposits
          Tenancy Deposit Scheme
       
       Anti Money Laundering
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      Money laundering means exchanging money or assets that were obtained criminally for money or other assets that are ‘clean’. The clean money or assets do not have an obvious link with any criminal activity. Money laundering also includes money that’s used to fund terrorism, however it’s obtained.  Property Agents must register with HMRC's Supervised Business Register, subject to certain exceptions.

      https://www.gov.uk/guidance/registration-guide-for-estate-agency-businesses

       
          Supervised Business Register HMRCUnder Review
       


      Agent making false membership claims or not listed?

      If you believe that an agent is wrongly claiming to be a member of any of the providers listed above, or if you are searching for an agent that is not listed here please contact The National Trading Standards Estate & Letting Agency Team.

      Complaint about an agent?

      The team does not give individual advice to consumers or businesses, or mediate in individual complaints made against a business.  Please contact the relevant scheme, using the links on the page for that agent.  If you need advice, please contact:

      It's complicated!

      Agents only have to register for those protections which relate to the type of service that they provide (e.g. sales or lettings or both) and some exclusions apply (eg HMRC registration isn't needed where lettings are less than 10,000 euros per property per month).   We therefore propose to include a "not applicable" flag to make it easier to see where an agent is fully compliant despite showing fewer than 4 registrations. 

      Up to date?

      Providers may update their data as often as they wish and preferably no less than daily/overnight.  The entry for each agent shows the date and time when it was last updated by the scheme provider, but this may sometimes be subject to delays for technical or other reasons.  If in doubt, please confirm an agent's current membership directly with the provider, using the links on their business page within this site.